Read How Legal Rules Shape Access
Our Legal notice sets the conditions for opening, using and closing an account with us. It explains the phone verification step before account access, the accuracy expected in your personal details, and the checks connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account records.
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It also states when access may be restricted, paused or refused because eligibility depends on local law. The policy applies whether you reach the lobby from a mobile browser in Surabaya or from a desktop elsewhere in Indonesia. We do not treat a payment reference as
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permission to bypass account checks. If a wallet status does not match your receipt, keep the transaction reference and contact us through the account support route. For a policy change request, identify the account email or phone number, describe the clause you want clarified, and send
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the request through the contact path shown in your account area.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.